Frequently Asked Questions

The courses are designed for different levels. Courses marked "Beginner" require no prior knowledge. "Intermediate" courses require basics in system administration or development. "Advanced" courses are aimed at experienced professionals. Each course clearly states the prerequisites on its overview page.

Duration varies by course: from 4 to 12 hours of video content for online courses. Live sessions usually last 2 hours with real-time Q&A support. You learn at your own pace for video courses, with unlimited access to the content.

Yes, once you purchase a course, you have unlimited, lifetime access to the content. This includes all future updates, newly added modules, and supplementary resources. You can rewatch the videos as many times as you need.

Yes, at the end of each course you receive a personalized certificate of completion in PDF format. This certificate attests to your participation and can be added to your LinkedIn profile or your resume. For advanced courses, a verifiable digital badge is also provided.

All payments are processed securely through Stripe. We accept credit cards (Visa, Mastercard, American Express), debit cards, and certain digital wallets depending on your country. Payments are encrypted and PCI DSS compliant.

We offer a 14-day money-back guarantee on all video courses. If you are not satisfied with the content, contact us by email within 14 days of purchase to get a full refund, no questions asked. For live sessions, cancellation must occur at least 48 hours before the session.

Immediately after payment, you receive a confirmation email with your login credentials for the training platform. Log in at morgannriu.fr/plateforme with these credentials to access your dashboard and start the course. If you run into any issue, contact [email protected].

Yes, a detailed invoice is generated automatically and sent by email after each purchase. You can also download your invoices from your personal area on the platform. The invoices include all the information needed for accounting and reimbursement requests through your employer.

Yes, all courses include technical support by email. You can ask your questions about the course content and get a reply within 48 business hours. Live courses also include real-time Q&A support during the session. A community forum is available to interact with other learners.

Absolutely. All content updates, fixes, new modules and supplementary resources are available free of charge and automatically. You receive an email notification with every major update. The cybersecurity field evolves quickly, and we keep the content up to date at all times.

Yes, by joining a course you get access to our private Discord server dedicated to learners. There you can interact with other participants, share your projects, ask your questions and take part in monthly challenges. It is a great way to network with other cybersecurity professionals.

Yes, contact us by email at [email protected] to purchase a gift code. You will receive a customizable gift voucher that you can give as a present. The recipient can use it to access the course of their choice. It makes a great gift for a colleague or a tech-loving friend.

Yes, we offer team licenses with volume discounts for companies wishing to train several employees. Contact us to get a custom quote including progress tracking, team statistics and centralized billing. Private live sessions can also be organized.

The videos are available via streaming only, in order to protect the content. However, all supplementary resources (PDF slides, scripts, cheat sheets, labs) are downloadable. You can watch the courses on a computer, tablet or smartphone with an internet connection.

For hands-on courses, you will need a computer with at least 8 GB of RAM and the ability to install virtual machines (VirtualBox or VMware). The detailed prerequisites (software to install, configurations) are listed on each course page. An installation guide is provided to help you set up your environment.